We’re committed to protecting your personal information when using our services

We want our services to be a safe and enjoyable environment for our customers. This Privacy Policy relates to our use of any personal information you provide to us through Palm Spa Ltd’s website.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • What information we may collect about you;
  • How we will use information we collect about you;
  • Whether we will disclose your details to anyone else;
  • Your choices regarding the personal information you have provided to us;
  • The use of cookies on palmspas.co.uk and how you can reject these cookies.

As set out above, Palm Spas is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998, and EEA GDPR 2018 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

For marketing purposes, we currently use the following third party companies: MailChimpFacebookTwitterInstagram, GoogleGoogle AnalyticsGoogle Adwords.

What information will you collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable Palm Spas to provide you with the services you select.

Palm Spas also uses cookies and collect IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience while allowing this website to function correctly.

Tracking cookies can be disabled in the preferences section of most major browsers.

This information is not used to develop a personal profile of you and the analysis log files are purged 36 months from your last visit to our our website.

Use of Facebook Pixel

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or if you are based in Europe, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad, which enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy: https://www.facebook.com/about/privacy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your device for these purposes.

The legal basis for the use of this service is Article 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook Pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.

How will you use the information they collect about me?

Palm Spas Ltd will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • To analyse and improve the services offered on Palm Spas Ltd, e.g. to provide you with the most user-friendly navigation experience.

Where we proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

When will you contact me?

Palm Spas may contact you:

  • In relation to the order you have placed on the website to ensure that Palm Spas can deliver the services to you;
  • Where you have opted to receive further correspondence.

Will I be contacted for marketing purposes?

Palm Spas won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes. Whilst we only store analysis data for 36 months from your last visit to our website, if you have consented to receive further correspondence we will keep your contact details for up to five years. If at any point you wish to stop receiving marketing information we may send, there are a number of things you can do:

  • You can contact any member of the team at the store – details are below;
  • You can click ‘unsubscribe’ to any marketing information which we send to you.

Will you share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Changes to our Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Palm Spas website. The date of the most recent revisions will appear on this page.

Contacting Us

If you have any questions or comments about this Privacy Policy please contact us in writing at: Palm Spas Ltd, Unit 19, 20 Storforth Lane Trading Estate, Hasland, Chesterfield S41 0QQ, United Kingdom